Refund policy

Return & Refund Policy

We want you to love your new shoes. If something isn't right, here's how returns and refunds work.

Return Window

You have 3 days from the date of delivery to request a return. Requests made after this window can't be accepted.

Eligibility

To be eligible for a return, your item must be:

Unworn, unwashed, and undamaged
In its original packaging, including the shoebox (please don't use the shoebox as the shipping box)
With all original tags attached

Non-Returnable Items

Items marked as Final Sale
Gift cards
Shoes showing signs of wear on the soles or uppers

How to Start a Return

Email us at info@lumberjack.ae or use the "Request a Return" option in your order confirmation, within 3 days of delivery.
Include your order number and the reason for the return.
We'll send you a prepaid return label - return shipping is free.
Pack the item securely with all original packaging and drop it off at the designated pickup/courier point.

Refunds

Once we receive and inspect your return (usually within 2 business days), we'll notify you by email.

Approved refunds are issued to your original payment method.
Refunds typically take 5–10 business days to appear, depending on your bank or card issuer.
Original shipping charges (if any were paid) are non-refundable, unless the return is due to our error (wrong/defective item).

Damaged or Defective Items

If your shoes arrive damaged or defective, contact us within 3 days of delivery with photos of the item and packaging. We'll cover the cost of return shipping and send a replacement or full refund.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

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